EXCHANGE & RETURNS
Actual colors will vary. This is due to the fact that every piece is made with real fish fins and therefore every piece is unique! When placing an order, you agree with receiving a product which color and pattern is different than shown on the website.
LIONFISH CARIBBEAN does not offer refunds for change of mind, although, if you are unhappy with your order, we do offer exchanges. Please email us in order to lodge an exchange inquiry. You must notify us via email within 5 days from receiving your order.
Package must be shipped using a traceable method (tracking number). LIONFISH CARIBBEAN is not responsible for any lost or damaged items when returning the product.
Customers will be responsible for paying the costs of shipping when exchanging or refunding.
Exchanges will only be accepted for items in their original condition and packaging. LIONFISH CARIBBEAN holds the right to refuse exchange for damages or mistreated items.
If you have received the incorrect item or an item that is faulty, please notify us immediately via email and we will ensure that your order is fulfilled correctly. In these situations, LIONFISH CARIBBEAN will bare all return shipping costs.
All sale transactions are final and thus are not eligible for exchange unless deemed faulty or damaged due to a fault of our own.
If you have any further questions or need assistance please contact